Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at INFO@RAISERSPORT.COM. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at INFO@RAISERSPORT.COM.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at SHAW@RAISERSPORT.COM.
SALE AND TERMS OF SERVICE:
Each shipment received must be inspected within seven (7) days of the arrival date for missing or damaged items.
CANCELLATION FEE:
The order will be subject to a cancellation fee if production has already begun.
BOOKIE’S WARRANTY POLICY:
The Sports Bookie warrants its products for a period of ninety (90) days against any defects.
The customer must provide verification of defective product with a picture emailed to Customer Service for the verification. Customers are only applicable to receive one replacement item during this warranty period.
Please send an email with photos to info@raisersport.com where we will evaluate the claim.
Please note, inspections of product must take place BEFORE any after-market alterations are made. Any alternations will void the warranty. (Such as staining, adding decals or painting etc.)
RETURN POLICY:
Any item that is received incorrectly or defective will require picture verification before the return process is started within the 90 day warranty period.
JUST DON’T LIKE IT? WANT TO RETURN?
The customer is responsible for shipping the item back to us and will be subject to a restocking fee for the item. Returns must be made within 14 days.
EXCHANGES?
Want to exchange for a different size? Or ordered the wrong team? Not a problem, we request the customer ship the product back to us and pay the return shipping of the new item. If there is a price difference, we will collect that up front before shipping the new item. There will also be a restocking fee applied.